写道歉信这件事，本质上就是要讲清楚“为什么做不到”或者“为什么做错了”。如果是主观上不愿意做，不妨表明自己一贯的立场；如果是客观上确实办不到，那就更需要把理由陈述清楚。那么，商务英语中常用的道歉信究竟长什么样？下面这几篇范文，很能说明问题，也适合作为商务英语道歉信写作的参考模板。

商务英语的道歉信范文一

Dear Mr. Grison

Thank you for your letter of 6 May 20XX regarding the faulty tableware.

I am extremely sorry to learn that the delivery you received on 2 April was of poor quality. This was due to a malfunction in our packing machine. The machine has now been repaired, and we will replace the faulty delivery free of charge within three days.

We have been your supplier for five years, and we will replace the faulty delivery free of charge within three days.

As a long-standing partner, you have always been one of our most valued customers. Therefore, I greatly regret the inconvenience this has caused and would like to offer my sincere apologies. I can assure you that such an issue will not recur, and our future supplies will once again meet our usual high standards.

I hope you will continue to choose our company as your supplier in the future.

Yours sincerely

商务英语的道歉信范文二

Dear Sir.

I am writing this letter to apologize for the mistake of sending the shoes in the wrong color. I fully acknowledge that my error has caused you great trouble and inconvenience. I hereby express my deep regret for this matter, and we are going to do our utmost to make it up to you. I assure you that this mistake will not happen again, and I would greatly appreciate it if you could give us a chance to demonstrate our sincerity.

Best regards

商务英语的道歉信范文三

Dear Mr. Clinton

Thank you for your letter of 9 May 20XX concerning the faulty goods purchased at our store in London.

I am very sorry indeed that you were not satisfied with the pencils you bought from our store.

Our company is always striving to improve the quality of its merchandise, and we are very unhappy when one of our products does not give satisfaction. In fact, this issue was caused by a breakdown of our packing machine.

In the meantime, I regret the disappointment you experienced. As a gesture of goodwill, I am pleased to refund the cost of the pencils and enclose a gift voucher that you can use at our London branch.

Thank you for bringing this matter to our attention. I hope any future purchases you make at our stores will meet our usual high standards.

Yours sincerely

Paul Harvey

Customer Relations.