英语作为国际通用语言，在商务沟通中，一封措辞得体的道歉信往往能够有效化解尴尬局面，甚至挽救重要的合作关系。那么，英文商务道歉信究竟该如何撰写？核心不在于机械套用模板，而在于掌握真诚且专业的表达技巧。以下整理了三篇极具代表性的英文商务道歉信范文，覆盖了不同业务场景，供您参考借鉴。

英文商务道歉信范文篇一

Dear Ms Jeremy,

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was deeply sorry to learn that the batch of bowls and forks received on 2 September did not meet the usual quality standard.

After a thorough investigation, we identified that the issue was caused by a faulty packing machine. The machine has now been repaired, and I assure you that such a problem will not recur.

As per our sales contract, we will, of course, replace your faulty delivery free of charge.

Please accept our sincere apologies once again, and thank you for being an excellent customer.

Yours sincerely,

英文商务道歉信范文篇二

Dear Sir or Madam,

Thank you for your letter of 5 May 20XX.

I must apologize for the delay in replying to your letter of 15 April. Unfortunately, some of our staff have recently been off sick. This, combined with the fact that several employees are on annual leave, has resulted in unavoidable delays in responding to correspondence.

I enclose the price list of our company as requested and look forward to hearing from you.

Yours sincerely,

英文商务道歉信范文篇三

Dear Mr. Harrison,

Thank you for your telephone call of 18 May 20XX.

I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample is now on its way, and you should receive it within three days.

I apologize again for the delay and hope the sample will meet your satisfaction.

Yours sincerely,